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Terms & Conditions

  1. ORDERS & PAYMENT
    1. All orders must be placed via our online purchasing process.
    2. Registration as a customer will be complete after you activate your initial application via email.
    3. Keep your login details private, as they contain a unique password which is for your security.
    4. No payments are made on our website – no credit card needed.
    5. All payments must be done via EFT once you receive your invoice.
    6. Payment of invoice constitutes full acceptance by you of all our terms & conditions.
    7. Processing of garments as per your order requirements will begin on receipt of your payment.
    8. No order will be processed without proof of payment.
    9. An order confirmation, together with an estimated delivery date, will be sent to you via email once we have received your payment.
    10. Expedited priority will be given to urgent orders on request.
    11. Priority orders will attract an additional processing cost of R25 per item.
    12. Custom-sized garments are subject to an additional charge of R30 per item.
  2. DELIVERY
    1. Delivery of completed orders will be made via standard postal service –  counter to counter – unless otherwise specified on your order form.
    2. All postage and delivery costs, whether via standard postal service, courier, overnight express, or via any other means, are for your account and payable together with your order.
    3. Delivery of completed garments can be expected within 3 weeks of order confirmation.
    4. Completion & delivery time of expedited orders is approximately 5 working days and will be confirmed with your order confirmation.
  3. COLOURS
    1. As fabric dyelots differ, we accept no responsibility for matching colours.
    2. Please take care when specifying your requirements regarding colour, size and/or measurments, to ensure your order is correct.
    3. To ensure correct colour match of sets, ie top & pants, you are advised to order these at the same time, which will allow us to cut them from the same dyelot to ensure consistency.
    4. All colours as shown on our website may not always be available.
    5. Whilst we do our utmost to show current colours available, large orders could deplete stocks.
    6. In the event of insufficient stocks of colours, this will be communicated to you immediately on receipt of your order and an alternative colour may be selected.
    7. We reserve the right to discontinue colours without notice if quality does not meet our standards.
  4. REFUNDS & EXCHANGES
    1. You are entirely responsible for ensuring the correct sizes are provided to us for custom-sized orders, as no refunds or returns are permissible on custom-sized garments.
    2. It is our policy to either exchange or refund you in full for any regular sized garment returned to us for any reason, on condition that:
      1. You notify us within 24 hours of receipt of the garment that you wish to return the garment for a refund or exchange
      2. The returned garment is received by us within 7 days of notification of intent to return or exchange the garment
      3. The garment has not been worn
      4. The garment has not been washed
      5. The garment is in it’s original packaging with all tags & labels in place
      6. All postage charges incurred in returning the garment to us are for your account and must be paid in full by you prior to returning the garment to us.

GENERAL
We are proud of our quality and designs and want all our customers to enjoy their purchases.  We are sure you will welcome the comfort & style which Act’v8! Clothing will provide for you.  Should you have any comments or suggestions, we would love to hear them directly from you.  Once you are registered as a customer on our website, you will automatically receive the most recent of our monthly newsletters.  Should you prefer to not receive these in the future, kindly advise us by return email as per the prompt.  There are many new designs on the drawing board, so please revisit us from time to time to order more of your old favourites and to add new designs to your stylish & comfy active- and leisurewear!  Thank you for your support.

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